Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?
New items can be sold out rather quickly, but we may get more soon!Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
What Should Do If The Size On The Tag Is Different From What I Ordered ?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)
Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
Any Store Locations ?
We just do the business on line .
How Do I Use A Discount Code ?
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department ([email protected]).
Why Was My Order Canceled ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
Any Catalogue That I Can Buy From ?
With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.
How Do I Pay For My Order ?
We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at checkout.
1. Why are taxes and fees charged?
According to the requirements of tariff law, all goods imported into EU countries and the United Kingdom are subject to a value-added tax of approximately 20%-30%.
2. Which countries collect tariffs?
United Kingdom, Austria, Belgium, Bulgaria, United Kingdom, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia
Asia, Finland, France, Croatia, Czech Republic, Sweden and Estonia.
3. How much tax does Tiboyz charge?
To thank customers for their support to Tiboyz, you only need to pay a 10% tariff of the total price of the product (after discount), and Tiboyz will bear the rest. The specific cost will be displayed after adding the delivery address and checkout.
4. If the order is cancelled, will the tax and fee be refunded?
If you want to cancel the order, please contact our after-sales email [email protected], and the corresponding fee will be returned to you after negotiation.