Contact Us

If you have any questions or concerns, please feel free to contact us, we'd love to hear from you!

However, before you send us an email, please check our FAQ to see if we have answered your most pressing questions.

Customer service hours: 9:00 AM-6:00 PM(UTC+8), Monday-Friday,except holidays.

On weekends or holidays, you can send us your inquiry via email and we will respond as soon as possible (within 48 hours). We are currently experiencing more requests than usual, and we apologize in advance for any delays you may experience in response times. Thank you for your patience during this time.

If you are inquiring about a current order, please remember to include your order number so that we can easily retrieve your details from our system.

Tiboyz Head Office: Unit A, Room 2201, No. 7, Yilan Road, Guanyinshan, Siming District, Xiamen, China (non-return address)


Tel: + 86-2131477818 (if no one answers, can be transferred to the mailbox)